FAQ

Most do - and we don't leave it to chance. Every mat ships with the 3-Day Cool-Spot Method: put it where they already cool off, make it the good spot, and let them claim it. Most dogs are choosing it on their own by day three. If yours isn't, the Pet Den Promise has you covered.

It's cool to the touch the moment they lie down - that's the ice-silk weave pulling heat away on contact. The honest part: it's cool, not icy. Nothing stays ice-cold all day without a fridge or a plug. What you get is a cool spot that works every single time they lie down, with nothing to recharge.

There's nothing inside to dry out or harden, which is what kills most mats. If it ever stops cooling or wears out, we replace it - that's the Pet Den Promise, no fine-print games.

It's a pet-safe cooling fabric with nothing inside to leak or chew out, so a puncture doesn't ruin it the way it ruins a filled pad. It's machine-washable. As with any mat, supervise dedicated chewers - and if something goes wrong, the Promise applies.

You're paying for the parts the cheap mat skips: honest cool-on-contact, a replacement promise instead of a dead mat in August, the 3-Day Method so your dog actually uses it, and a real US support inbox that answers. That's the difference between buying once and buying again.

Yes, and we put it in writing: if it stops cooling or wears out, we replace it. One email, no runaround. Showing up after the sale is the whole point of the Pet Den Promise.

Machine-wash it and let it air dry, or wipe it down between washes. Don't fold it away while it's still damp - lay it flat or hang it until it's dry.

No - skip the freezer. Coolden is built to work cool-on-contact at room temperature, and freezing can damage the weave. It's cool the moment they lie down without it.

Pick by weight. XS (40 × 30 cm) for toy breeds up to ~10 lb; S (50 × 40 cm) for small dogs ~10-25 lb; M (62 × 50 cm) up to ~40 lb; L (70 × 55 cm) for larger dogs and sprawlers; XL (100 × 75 cm) for giant breeds and serious sprawlers. If they like to stretch out, size up. Two dogs or a house-and-car setup? The 2-Mat Pack.

Free shipping on every order, shipped from the US. Most orders arrive in 5-8 business days. If it's not right, you've got 30 days to return it - and the Pet Den Promise covers cooling or wear beyond that.